PIPEDRIVE >> AIRCALL

Description

Aircall is a cloud-based call center software that empowers businesses to establish a comprehensive call center in just minutes. It offers a range of advanced features, making it easy for teams across different regions to manage phone calls efficiently. By integrating Aircall with CRMUP’s Pipedrive, businesses can streamline their communication processes, ensuring a seamless workflow.

Key Features of Aircall

• Global Accessibility: Quickly add numbers in over 50 countries and invite team members to start making and receiving calls immediately.
• Advanced Call Center Functions: Utilize features like real-time call monitoring, click-to-dial, Interactive Voice Response (IVR), call routing, recording, queuing, warm transfers, and personalized greetings.
• Enhanced Customer Interaction: Benefit from screen-pops to a contact’s page before answering calls, route calls to the right teammate, and use click-to-dial for easy outreach.
• Mobile Support: Access Aircall’s functionalities on the go with robust mobile apps.

Setup and Installation

For New Accounts:

1. Sign up for Aircall by visiting tinyurl.com/aircall-pipedrive.
2. Click on “Try Aircall for Free” to start your 7-day free trial.
3. Set up numbers and users, and follow the existing account instructions to test the Pipedrive integration.

For Existing Accounts:

1. Log into your Aircall account at dashboard-v2.aircall.io.
2. Navigate to the “Integrations” tab, select Pipedrive, and click on “Install”.
3. Choose which numbers to sync with Pipedrive and click “Next”.
4. Click on “Allow and Install” to give Aircall access to the necessary permissions.
5. Optionally, install the “Aircall – Click to dial” Chrome extension from tinyurl.com/click-to-dial-aircall to enable launching calls with a single click.

Aircall integrated with CRMUP’s Pipedrive provides a robust solution for businesses looking to optimize their call center operations with enhanced communication tools and streamlined workflows. This setup ensures that every call is handled as efficiently as possible, enhancing overall customer service and team collaboration.